Damaged or Missing Item Policy
Damaged, Defective or Missing Items
We take care to ensure orders are shipped in suitable packaging, particularly because many of our products are decorative and fragile.
If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery.
Email:
Please provide:
- Order number;
- Customer name;
- Description of the problem;
- Photographs of the product;
- Photographs of the packaging;
- Photograph of the shipping label where possible.
Please do not dispose of the product or packaging until we have reviewed your request.
Once reviewed, we may offer an appropriate solution such as:
- Replacement;
- Refund;
- Replacement component, where applicable;
- Other appropriate remedy.