Shipping policy

Shipping Policy

Last updated: September 15, 2026

Thank you for shopping with Heirloom Hearts.

This Shipping Policy explains how we process and deliver orders placed through heirloomhearts.shop.

Order Processing

Most orders are prepared for shipment within approximately:

1–3 business days

Business days generally exclude weekends and U.S. federal holidays.

Processing times may be longer during holidays, promotions, periods of unusually high order volume, or when additional order verification is required.

Estimated Delivery Time

After processing, estimated U.S. delivery time is generally:

3–8 business days

Therefore, most orders are expected to arrive approximately 4–11 business days after the order is placed.

These timeframes are estimates and are not guaranteed.

Shipping Rates

Available shipping methods and shipping charges will be displayed at checkout before payment is completed.

From time to time, we may offer free shipping or promotional shipping rates.

Shipping Destinations

We primarily serve customers within the United States.

Available shipping destinations are determined at checkout.

If your address is not accepted at checkout, we may not currently ship to that destination.

Order Tracking

When tracking information is available, customers will receive a shipping confirmation email containing tracking details.

Tracking information may require up to approximately 24–48 hours to become active after the shipping label is created.

Correct Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

Please verify your:

  • Recipient name;
  • Street address;
  • Apartment or suite number;
  • City;
  • State;
  • ZIP code.

If you notice an address error, contact us immediately at:

support@heirloomhearts.shop

We cannot guarantee that an address can be changed once an order has been processed or shipped.

Delivery Delays

Delivery estimates may be affected by circumstances outside our reasonable control, including:

  • Severe weather;
  • Carrier delays;
  • Holiday volume;
  • Transportation disruptions;
  • Incorrect addresses;
  • Regional service interruptions.

We appreciate your patience when carrier delays occur.

Packages Marked Delivered

If tracking indicates that a package was delivered but you cannot locate it, please:

  1. Check around the delivery location;
  2. Ask household members or neighbors;
  3. Check with your building reception or mailroom, if applicable;
  4. Contact the carrier;
  5. Contact us if further assistance is needed.

A carrier's confirmed delivery scan may be considered evidence of delivery, subject to applicable consumer protection laws.

Lost Packages

If tracking does not update for an extended period or you believe your package has been lost in transit, please contact:

support@heirloomhearts.shop

We will review the shipment information and, where appropriate, assist with a carrier investigation.

Damaged Items

Because many Heirloom Hearts products are decorative or fragile, please inspect your shipment promptly.

If your item arrives damaged, contact us within 7 days of delivery and provide photographs of:

  • The damaged item;
  • The shipping box;
  • Internal packaging;
  • Shipping label, when available.

Please retain the packaging until the claim is resolved.

Multiple Packages

Some orders may be delivered in more than one shipment.

If this occurs, you may receive separate tracking information.

Contact Us

Shipping questions can be sent to:

Heirloom Hearts
Email: support@heirloomhearts.shop
Website: https://heirloomhearts.shop
Sugar Land, Texas 77498
United States