Terms of service

Terms of Service

Last updated: September 15, 2026

Welcome to Heirloom Hearts.

These Terms of Service govern your access to and use of heirloomhearts.shop, including purchases made through our online store.

By accessing our Site or placing an order, you agree to these Terms.

1. Online Store Terms

You represent that you are legally capable of entering into a binding agreement in your jurisdiction.

You may not use our products or services for unlawful or unauthorized purposes.

You must not transmit viruses, malware, or other harmful code through our Site.

2. Products

Heirloom Hearts sells products including figurines, angel figurines, ornaments, keepsake boxes, musical figurines, nativity figures, nativity sets, decorative items, gifts, and related products.

We make reasonable efforts to display product descriptions and images accurately.

However:

  • Colors may vary depending on your screen;
  • Handmade or artistically finished items may have minor variations;
  • Product dimensions may vary slightly;
  • Packaging may change;
  • Product appearance may differ slightly from photographs due to lighting or manufacturing variations.

Such normal variations do not necessarily constitute a defect.

3. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit quantities;
  • Discontinue products;
  • Change product specifications;
  • Refuse or cancel orders where reasonably necessary.

If an item becomes unavailable after your purchase, we may cancel the affected item and issue an appropriate refund.

4. Prices

All prices displayed on the Site are shown in the currency indicated at checkout.

Prices may change without notice.

The price applicable to your order is the price shown when the order is submitted, subject to correction of obvious errors.

Taxes and shipping charges may be added at checkout where applicable.

5. Orders

Submitting an order does not necessarily mean that the order has been finally accepted.

We reserve the right to review, refuse, limit, or cancel an order for legitimate reasons, including:

  • Product availability;
  • Suspected fraud;
  • Payment authorization issues;
  • Incorrect pricing;
  • Incorrect product information;
  • Shipping restrictions;
  • Violation of these Terms.

If we cancel a paid order, we will issue an applicable refund.

6. Billing Information

You agree to provide accurate, complete, and current billing and account information.

You authorize us and our payment providers to charge the payment method selected at checkout for the total amount of your order.

7. Shipping

Shipping timeframes shown on our Site are estimates unless explicitly stated otherwise.

Delays may occur due to carriers, weather, holidays, customs, high order volume, address issues, or other circumstances outside our reasonable control.

Please review our Shipping Policy for additional information.

8. Returns and Refunds

Returns and refunds are governed by our Refund Policy.

By placing an order, you agree to the terms of that policy.

9. Intellectual Property

Unless otherwise stated, the content of this Site, including its layout, branding, text, graphics, and original website materials, is owned by or licensed to Heirloom Hearts and is protected by applicable intellectual property laws.

Third-party product names, trademarks, artwork, and brand names remain the property of their respective owners.

Nothing on our Site grants you ownership of any third-party trademark or intellectual property.

10. Prohibited Uses

You may not use the Site to:

  • Commit fraud;
  • Engage in illegal activity;
  • Infringe intellectual property rights;
  • Harass or abuse others;
  • Upload malicious code;
  • Attempt unauthorized access to our systems;
  • Collect customer data without authorization;
  • Interfere with website security;
  • Use automated systems in a manner that causes unreasonable disruption.

11. Third-Party Services

Our Site may use or link to third-party services.

We are not responsible for the independent practices, content, availability, or policies of third-party websites or service providers.

12. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our Site and services are provided on an "as available" basis.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Heirloom Hearts will not be responsible for indirect, incidental, special, or consequential damages resulting from use of the Site or products.

This limitation does not apply where liability cannot legally be excluded or limited.

14. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Heirloom Hearts from claims resulting from your unlawful use of our Site or material violation of these Terms.

15. Severability

If any provision of these Terms is determined to be unenforceable, the remaining provisions will continue to apply.

16. Governing Law

These Terms are governed by applicable laws of the State of Texas and the United States, without limiting mandatory consumer rights that may apply based on your location.

17. Changes to These Terms

We may update these Terms periodically.

The version posted on our Site at the time of use or purchase will apply as permitted by law.

18. Contact

Heirloom Hearts
Sugar Land, Texas 77498
United States
Email: support@heirloomhearts.shop
Website: https://heirloomhearts.shop