Privacy policy

Privacy Policy

Last updated: September 15, 2026

This Privacy Policy describes how Heirloom Hearts ("we," "us," or "our") collects, uses, stores, and discloses your personal information when you visit, use our services, or make a purchase from heirloomhearts.shop (the "Site").

By using our Site, you acknowledge the practices described in this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Site, we may collect information including:

  • Name;
  • Billing address;
  • Shipping address;
  • Email address;
  • Telephone number;
  • Order information;
  • Payment and transaction information;
  • Account information;
  • Shopping cart activity;
  • Device and browser information;
  • IP address;
  • Website usage data;
  • Customer support communications.

Payment card information may be processed directly by our payment service providers and may not be stored directly by us.

How We Use Your Information

We may use personal information to:

  • Process and fulfill orders;
  • Process payments;
  • Arrange shipping and delivery;
  • Provide order confirmations and updates;
  • Provide customer service;
  • Process returns, refunds, and exchanges;
  • Detect or prevent fraud and unauthorized activity;
  • Improve our products and website;
  • Maintain the security of our Site;
  • Send marketing communications when permitted by law;
  • Comply with legal, tax, accounting, and regulatory obligations.

Shopify

Our online store is hosted by Shopify.

Shopify may process information relating to your use of our store in order to provide ecommerce, payment, analytics, fraud prevention, and related services.

Your information may therefore be processed by Shopify and its service providers in accordance with their applicable privacy practices.

Cookies and Tracking Technologies

Our Site may use cookies, pixels, and similar technologies.

These technologies may be used to:

  • Operate the website;
  • Remember your preferences;
  • Keep items in your cart;
  • Measure website traffic and performance;
  • Detect fraud;
  • Improve customer experience;
  • Provide advertising or marketing where permitted.

You may be able to control cookies through your browser settings and, where available, through our website privacy controls.

Disabling certain cookies may affect some website functions.

Sharing Personal Information

We may disclose personal information to service providers where reasonably necessary to operate our business, including:

  • Shopify;
  • Payment processors;
  • Shipping and fulfillment providers;
  • Fraud-prevention providers;
  • Analytics providers;
  • Customer service providers;
  • Email and marketing service providers;
  • Technology and hosting providers;
  • Professional advisers.

We may also disclose information where required by law, legal process, court order, governmental authority, or to protect our rights and the safety of our customers.

Advertising and Analytics

We may use analytics and advertising technologies to understand how visitors use our Site and to improve our marketing.

Depending on your location, applicable law may provide you with rights regarding certain uses of personal information for targeted advertising or similar purposes.

Data Retention

We retain personal information for as long as reasonably necessary to:

  • Complete transactions;
  • Provide customer service;
  • Maintain business and tax records;
  • Prevent fraud;
  • Resolve disputes;
  • Comply with legal requirements.

Retention periods may vary depending on the type of information.

Data Security

We use commercially reasonable administrative and technical safeguards to protect personal information.

However, no internet transmission or storage method can be guaranteed to be completely secure.

Children's Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so that we may address the issue.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, which may include the right to:

  • Request access to your information;
  • Request correction of inaccurate information;
  • Request deletion of certain information;
  • Request a copy of certain information;
  • Opt out of certain marketing communications;
  • Exercise other rights provided by applicable law.

To submit a privacy request, contact:

support@heirloomhearts.shop

We may need to verify your identity before completing a request.

Email Marketing

If you subscribe to marketing emails, you may unsubscribe at any time by using the unsubscribe link included in the message.

You may still receive transactional emails regarding orders, payments, shipping, refunds, security, or customer service.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, services, technology, or legal obligations.

The updated version will be posted on this page with a revised "Last updated" date.

Contact Information

For privacy-related questions:

Heirloom Hearts
Sugar Land, Texas 77498
United States
Email: support@heirloomhearts.shop
Website: https://heirloomhearts.shop