FAQ
Frequently Asked Questions
What does Heirloom Hearts sell?
We offer a curated selection of sentimental gifts and decorative keepsakes, including figurines, angel figurines, ornaments, keepsake boxes, nativity figures, nativity sets, musical figurines, and related home décor.
How long does order processing take?
Most orders are processed within 1–3 business days.
How long does shipping take?
Most U.S. orders are estimated to arrive within approximately 3–8 business days after shipment.
Will I receive tracking information?
Yes. When tracking is available, we will email you a shipping confirmation with tracking information.
Can I change my shipping address?
Contact us as quickly as possible at support@heirloomhearts.shop.
We will try to help, but changes cannot be guaranteed after an order begins processing.
Can I cancel my order?
Please contact us immediately.
If your order has not yet been processed or shipped, we may be able to cancel it.
What if my item arrives damaged?
Contact us within 7 days of delivery and include your order number and clear photographs of the item and packaging.
Do you accept returns?
Eligible items may be returned within 30 days of delivery, subject to our Refund Policy.
How will I receive my refund?
Approved refunds are returned to the original payment method.
How long do refunds take?
After we process a refund, banks and payment providers may require approximately 5–10 business days to post the funds.
Are product colors exactly the same as the pictures?
We make reasonable efforts to represent our products accurately, but colors may appear slightly different depending on lighting, photography, manufacturing variation, or your screen settings.
How can I contact Heirloom Hearts?
Email us at: